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Issue Brief No. 70
Supplementary Table 4

Patient assessment of visits to emergency rooms and other walk-in facilities

 
Percent rated thoroughness of exam as very good or excellent
Percent rated how well doctor listened as very good or excellent
Emergency Department Visits (overall) 51 53
      Waited 15 minutes or less
66
66
      Waited 15-30 minutes
54**
59**
      Waited 30-60 minutes
46**
47**
      Waited more than 60 minutes
28**
33**
Other "walk-in" visits(overall) 64* 68*
      Waited 15 minutes or less
75
78
      Waited 15-30 minutes
62**
67**
      Waited 30-60 minutes
55**
62**
      Waited more than 60 minutes
38**
46**
Visits with appointments (overall) 74* 77*
      Waited 15 minutes or less
81
83
      Waited 15-30 minutes
70**
72**
      Waited 30-60 minutes
60**
64**
      Waited more than 60 minutes
50**
55**

*Difference with emergency department visit is statistically significant at .05 level.
**Difference with "waited 15 minutes or less" is statistically significant at .05 level.

Source: Community Tracking Study household survey, 1997, 1999, 2001.

Note: Estimates of waiting time are based on the person’s last reported visit to a physician within the past year. In identifying the visit, survey respondents were asked whether or not the visit was to a hospital emergency department. If not, respondents were asked whether or not they made an appointment for the visit. Office waiting time is based on the time interval between when they arrived at the ED/physician’s office/other ambulatory care, and when they actually saw a medical person.

 

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