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Health Plans Redeploy Targeted Care Restrictions
Plans Also Shift Financial and Care Management Responsibilities to Consumers
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ASHINGTON, D.C.—Confronted with conflicting pressures to contain costs and provide unfettered access to care, health plans are stepping up scrutiny of some high-cost services while shifting more financial and care management responsibilities to consumers, according to a study released today by the Center for Studying Health System Change (HSC).
"Mindful of the managed care backlash, plans are increasing scrutiny of high-cost services, especially services that pose a high risk of inappropriate use, such as imaging," said Paul B. Ginsburg, Ph.D., president of HSC, a nonpartisan policy research organization funded principally by The Robert Wood Johnson Foundation.
"Faced with employers seeking relief from double-digit premium increases and consumer demand for broad choice, health plans are under pressure to identify new ways to slow escalating premium trends while tempering consumer discontent," Ginsburg said.
The studys findings are detailed in a new HSC Issue Brief—Managed Care Redux: Health Plans Shift Responsibilities to Consumers. The study by Debra A. Draper, an HSC consulting researcher from Mathematica Policy Research Inc., and Gary Claxton, an HSC consulting researcher from the Kaiser Family Foundation, is based on HSCs 2002-03 site visits to 12 nationally representative communities: Boston; Cleveland; Greenville, S.C.; Indianapolis; Lansing, Mich.; Little Rock, Ark.; Miami; northern New Jersey; Orange County, Calif.; Phoenix; Seattle; and Syracuse, N.Y.
In the early and mid-1990s, managed care plans—in response to employers desires to slow rapidly rising health care costs—limited patients choice of physicians and hospitals, required prior approval for certain high-cost services and restricted physicians clinical authority. But consumers disliked restrictions on their care, prompting a powerful backlash. Competing to attract and retain workers in a tight labor market during the economic boom of the late 1990s, many employers moved away from insurance coverage with limited provider choice and extensive care restrictions. Many health plans expanded provider networks and eased restrictions on care by eliminating primary care physician (PCP) gatekeeping and prior approvals for specialty referrals and many tests and procedures.
During HSCs 2000-01 site visits, plans in the 12 communities reported no major changes in use of services as a result of the relaxation of utilization management controls. By 2002-03, however, many plans had changed their assessment as the system responded to looser utilization management becoming more widespread, and many plans reintroduced administrative controls on care use.
Across the 12 communities, plans expressed little interest in returning to blanket pre-authorization requirements. Instead, plans are focusing on services that are high-cost or at high risk for inappropriate use. Targeted services include outpatient surgery, plastic surgery, diagnostic imaging, chiropractic care and physical therapy. Likewise, plans are increasing patient cost-sharing requirements for services that tend to be more discretionary and prone to overuse.
Other key study findings include:
The Center for Studying Health System Change is a nonpartisan policy research organization committed to providing objective and timely research on the nations changing health system to help inform policy makers and contribute to better health care policy. HSC, based in Washington, D.C., is funded principally by The Robert Wood Johnson Foundation and is affiliated with Mathematica Policy Research, Inc.